Privacy Policy

STEMSaathi (referred to as "STEMSaathi", "we", "us", or "our") operates the website www.stemsaathi.com. This Privacy Policy describes how we handle personal data collected from consumers purchasing educational DIY kits, robotics hardware, and activity boxes.

By using our online store and providing personal information during checkout or inquiry submission, you consent to the data practices described in this policy.

To successfully process online purchases and communicate order updates, we collect the following limited data sets:

• Contact & Identification Data: Full name, email address, phone number, and WhatsApp contact number provided during checkout or account creation.
• Shipping & Billing Address: Street address, city, district, state, and pincode required for courier delivery and invoice generation.
• Order History: Purchased items, quantities, transaction dates, order IDs, and total payment amounts.
• Payment Proof & Reference Numbers: Payment gateway transaction reference numbers or UTR reference codes submitted for payment verification.
• Communication Data: Inquiries, customer support messages, or feedback submitted via contact forms or WhatsApp support channels.

We use the collected customer data exclusively for the following operational e-commerce purposes:

• Fulfilling, packing, and dispatching your ordered STEM products.
• Sharing courier tracking links via email or WhatsApp so you can monitor delivery progress.
• Issuing official tax invoices / GST proforma receipts.
• Providing responsive customer service, handling product usage inquiries, or processing refund/cancellation requests.
• Improving online shop performance, website usability, and product recommendations based on aggregated browsing trends.

Payment security is our highest priority. All online payment gateway transactions are encrypted and processed through certified banking partners (including ICICI Bank Payment Gateway) using 256-bit SSL encryption.

We do not sell, rent, or trade your personal information to third-party advertisers. We share customer information strictly with trusted service providers necessary to fulfill your order:

• Logistics & Courier Partners: Shipping address, recipient name, and phone number are shared with courier agencies solely for parcel delivery.
• Payment Gateways: Order value and reference tokens are shared with payment gateways (ICICI Payment Gateway) to verify successful transaction settlement.
• Legal Compliance: We may disclose information if required by law enforcement, court order, or regulatory authorities in India.

The STEMSaathi website uses browser cookies and local storage mechanisms to enhance your shopping experience:

• Shopping Cart Persistence: Remembering items added to your shopping cart or wishlist while browsing pages.
• Theme Preference: Storing your preferred visual mode (Light Mode or Dark Mode) via client-side storage (stemsaathi-theme).

You can manage or disable cookies through your web browser settings. Note that disabling essential cookies may affect shopping cart functionality.

We employ robust technical, administrative, and physical security measures to protect customer data from unauthorized access, alteration, disclosure, or destruction.

Order records and tax invoices are retained for periods strictly mandated under Indian statutory accounting, GST compliance, and taxation requirements, after which records are securely archived or anonymized.

As a valued customer, you have the following rights regarding your personal data:

• Access & Correction: Request a copy of your personal data held by STEMSaathi or ask us to update inaccurate contact details.
• Deletion Requests: Request the deletion of non-statutory personal data by emailing support at info@stemsaathi.com.
• Opt-Out of Promotional Mailers: Unsubscribe from marketing updates at any time by clicking the unsubscribe link in emails or contacting support.

While STEMSaathi educational kits and robotics sets are created for children and young innovators, online purchases on www.stemsaathi.com must be completed by adult buyers, parents, or guardians aged 18 or older.

We do not knowingly collect personal identification data from children under the age of 18 without parental or guardian consent.