Refund & Cancellation Policy

We understand that plans can change. You may request an order cancellation under the following conditions:

• Cancellation Before Shipping/Dispatch: You can request a full order cancellation within 24 hours of placing your order or before the parcel has been handed over to our logistics courier partners. A 100% full refund will be issued to your original payment method.
• Cancellation After Dispatch: Once an order has been packed and handed over to courier transit, it cannot be cancelled in transit. Upon delivery, you may request an eligible return or replacement subject to the terms below.

To qualify for a replacement or refund, returned items must meet the following general consumer product conditions:

• The return request must be raised within 7 days of delivery.
• The product must be unused, in its original condition, and contained in its original STEMSaathi branded box or packaging.
• All included sensors, microcontrollers, wires, printed manuals, accessories, and promotional items must be returned intact.

In the rare event that your shipment arrives damaged during transit, has missing components, or contains an incorrect item:

• Please report the issue to our customer support team within 7 days of package delivery.
• Provide your Order ID, photo/video evidence of the damaged parcel or component, and a brief description of the issue.
• Upon quick verification, STEMSaathi will send a free replacement component/kit or arrange a full refund without any extra shipping costs to you.

Once a return or cancellation refund is approved, funds are credited back through the original mode of payment:

• Online Gateway Transactions (ICICI Payment Gateway / Cards / Net Banking / UPI): The refund is initiated directly to your original bank account/card. Funds typically reflect in your statement within 5 to 7 business days.
• Direct UPI / Offline Transfers: Refund amounts are transferred directly to your verified bank account via UPI/NEFT within 3 to 5 business days from approval.

The following cases are not eligible for a refund or return:

• Products returned without prior contact or approval from STEMSaathi customer support.
• Items damaged due to customer misuse, physical drops, improper wiring, or unauthorized modifications.
• Products missing original internal components, microcontrollers, cables, or packaging materials.
• Digital download codes or software license keys that have already been activated or redeemed.

For returns caused by STEMSaathi error (e.g. damaged, defective, or incorrect items shipped), STEMSaathi will cover 100% of reverse logistics costs.

For voluntary customer return requests (e.g. change of mind after dispatch), nominal reverse shipping and pickup charges may be deducted from the final refund credit.